TOP 求人情報詳細
求人情報詳細

[正]【Travel booking service】Customer Service Agent / Tokyo (Hamamatsucho)
求人No.
1795
公開期間
【2017/04/28-2017/07/27】
業種
旅行業
職種
オペレーション
勤務地
東京都
Tokyo / Hamamatsucho
勤務時間
40 hours per week
休日
One day assiged from company
給与
Upon the career experience
試用期間
3 months
条件
正社員
待遇詳細
応募条件
Key Competencies:
• Customer Focus
• Problem solving
• Interpersonal skills
• Communication skill
• Team work
• Planning and organizing skills

Qualifications and Experience:
• Experience in customer service.
• Experience with an online booking system.
• Experience in the Travel industry.
• Good knowledge of each country specific requirements.
• Good English skills (writing and verbal).
業務内容
General Scope of the Job:
Handle hotel and supplier queries and other demands received by the Customer Service team, and ensure that FIT bookings are converted to closed sales in compliance with set service levels, business targets and standard operational procedures.

Key Responsibilities:
• Confirm bookings from allotment and free sale.
• Clear pending bookings which do not have a supplier reference.
• Clear on request bookings.
• Close cancelled bookings.
• Provide alternate accommodation for denied bookings.
• Respond within 24 hrs to all customer email requests.
• Encourage customers to make bookings via the BICO/DOTW online system rather than sending email requests.
• Liaise with Sales and Product to resolve customer issues with maximum efficiency.
• If issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
• Identify and solve system errors and limitations, report to Supervisor and I.T.
• Retain and convert business via providing an utmost level of customer service.
• Follow up mapping and payments with the accounts department.
コメント
必要応募書類
履歴書(応募前にアップロード必須)
English Resume






企業情報詳細

■企業名
株式会社ビコT.S.ジャパン
 
■住所
〒 105 - 0013
東京都東京都港区浜松町1-6-15  VORT浜松町I 5階
 
■業種
旅行業
 
■事業内容
bico trip, as a professional company providing world travel booking service, leads a trend of FIT travel all around
world. Convincing the happy moment kept longer comes from having a nice experience, we will advance to become a company providing a cultural value of ‘customer’s happy travel’.
bico trip promises to provide the best service to allow our customers to freely enjoy happy travel at the exact place
and time you wish.