求人No.2472
旅行正社員

Senior Manager - Accommodation Services, Tokyo

Agoda International Japan株式会社

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仕事内容

Role Description:
Agoda.com is looking for an experienced manager to lead our Accommodation Services team based in Japan. Accommodation Services is an exciting, fast-paced team that works closely with hotel partners and internal stakeholders in order to deliver excellent support service and manage the needs of our accommodation partners.

As a Senior Manager of Accommodation Services, your key objective will be to oversee and drive the team to achieve qualitative and quantitative goals, and always ensure alignment of individual, team and business priorities through constant communication, training and monitoring. In this role you will provide vision, leadership, and guidance in the key operating areas to each team member, and develop tactical plans to reach these goals.

Role Responsibilities:
- Recruit, develop, and manage a team of Accommodation Services coordinators
- Oversee day to day tasks and responsibilities of the Accommodation Services team
- Train, teach and develop team members to deliver exceptional partner experience
- Monitor Accommodation Services team operations, complete system audits, manage system and process improvement and quality assurance programs
- Identify and prioritize operational issues, and recommend process improvements when needed
- Implement tools and processes for team performance tracking and reporting
- Ensure team targets and KPIs are achieved
- Share relevant data and information with internal and external partners to ensure a high level of communication and feedback to optimize performance
- Coordinate with senior management on strategic planning and objectives
- Assist with training materials for external and internal users
- Improve and maintain internal and external customer satisfaction levels
- Assist Supply Innovation team with local projects
- Share and seek out best practices and knowledge
- Ensure that the working environment is in line with Agoda’s vision, mission and values

求める人材

Competencies / Skills:
- Strong problem solving and analytical skills
- Strong prioritization and interpersonal skills
- Adaptable to new technologies, quick learner and fast to adopt new processes and tools
- Excellent written and verbal communication skills along with a strong ability to negotiate and communicate with multiple stakeholders
- Independent worker and result driven
- Navigates well in dynamic work environments
- Team player, professional “get it done” attitude and work ethic
- Strong attention to detail
- Energetic and driven personality
- Adapts well to and is energized by change
- Proven experience and knowledge in effective hiring, training, coaching and people management practices
- Thinks outside the box to find new solutions to problems and challenges

Qualifications / Experience:
- Bachelor or equivalent degree required
- Minimum 7 years working experience in travel industry, e-commerce, customer service or similar
- Minimum 4 years of supervisory/team lead experience in a contact center environment or similar, including SLA management
- Proven track record in people and performance management
- Strong communication skills with fluency in English and Japanese
- Advanced Excel skills

募集要項

概要 Senior Manager - Accommodation Services
業種 旅行
職種 カスタマーサポート
勤務地 東京都 大阪府
東京・大阪
勤務時間 9時 ~ 18時
休日 年休120⽇以上 (休⽇に有給を組み合わせて1週間の海外旅⾏を楽しむ社員も!)
給与 700万円 ~ 1000万円
試用期間
条件
正社員
待遇詳細 ■各種社会保険完備
■業務災害総合保険
■総合福祉団体定期 保険
コメント
必要応募書類
職務経歴書(応募前にアップロード必須)
職務経歴書は英⽂も必要

採用企業情報

企業名 Agoda International Japan株式会社
住所 〒 150 - 0022 渋谷区恵比寿南1-7-8  恵比寿サウスワン8階
業種 旅行
事業内容 アゴダは急成長を遂げているアジア最大級のオンラインホテル予約サイトを提供している企業です。2005年に設立されて以来わずか10年強で、世界最大級にまで成長してきました。世界30カ国53都市に拠点を持ち、約4000名の多国籍スタッフによって運営されています。

日本支社は2010年に設立され、現在東京・大阪・札幌・福岡・沖縄の5拠点にオフィスを持ち、約100名のスタッフが在籍しています。
日本はグローバルで最も重要な市場の1つであり、日本でのプレゼンスも急速に増しており、インバウンド送客数としては日本最大級です。インバウンド需要の拡大にあわせ、アゴダジャパンも事業を拡大し成長を続けています。

当企業のその他求人情報

No.2470 営業・企画
【オンライン宿泊予約サイトのコンサルティング営業】5拠点(東京・大阪・札幌・福岡・沖縄)で募集!
No.2471 営業・企画
【オンライン宿泊予約サイトのコンサルティング営業】チームマネージャー募集[東京・大阪]