【英語】Travel Experience Specialist
Our Travel Experience Specialists own the in-destination customer experience, delivering peace of mind and a service that exceeds expectations to ensure happy customers that recommend and travel with us time and time again.
Your role as a Travel Experience Specialist is twofold, proactively seeking opportunities to improve clients’ experience, as well as reactively helping to resolve any inbound issues, problems or requests.
Seek for every opportunity to enhance clients experience within the destination.
We have some ideas for how you can go about this, but there is no such thing as one size fits all approach – your thoughtfulness, innovation and creativity are welcome here in delivering our trademark above-and-beyond service.
Helping and supporting clients on the ground.
In the world of travel, things don’t always go to plan - you are the port in a storm, using your resilience and determination to turn things around so our customers can carry on with their day.
Outside of peak season, you will also be involved with various projects within the Customer Experience function and beyond centered around systems, service and performance improvements to increase the overall productivity, efficacy and performance of the Customer Experience function in line with the company vision and goals.
English : Native / Near native
Most of your work will be done over the phone with native speakers.
Japanese : Minimum JLPT N3 level, ideally JLPT N2 or higher
You will be required to make reservations at various places, do research and more.
・Excellent communication skills: able to present information in a clear and coherent manner and use language to engage, assess and negotiate with confidence
・Keen eye for detail: able to interpret large data sets and maintain records accurately and consistently
・Collaborative approach to teamwork: understand the importance of clear communication in building trusting working relationships that enable a team to succeed
・Creative approach to problem solving: able to think outside the box to achieve mutually beneficial outcomes
【It will be an advantage if candidates have】
・Technologically confident: proficient in using Microsoft Office and an aptitude for information technology and database systems in general
・Experience of travelling in Japan: a strong cultural and operational appreciation for how things work
・Business ~ Native level Korean would be a plus
|概要||Customer Support for Travel Agency（インバウンド専門旅行会社のカスタマーサポート）|
|給与||年収 3,570,564円 ~ 3,901,652 円
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